# Customer Sentiment Monitor | Cyndra Platform > Track customer sentiment across support channels and get alerted when satisfaction drops or frustration spikes. Source: https://www.cyndra.ai/platform/use-cases/customer-sentiment-monitor [![Cyndra](https://www.cyndra.ai/cyndra-c-mark-inverted.svg)**CYNDRA**](https://www.cyndra.ai/) [Log in](https://app.cyndra.ai/sign-in) [Book a demo](https://www.cyndra.ai/platform/contact) [Start Free](https://app.cyndra.ai/sign-up) Platform built for [Office Work](https://www.cyndra.ai/built-for/office-work) [Customer Support](https://www.cyndra.ai/built-for/customer-support) [Sales](https://www.cyndra.ai/built-for/sales) [Marketing](https://www.cyndra.ai/built-for/marketing) [Engineering](https://www.cyndra.ai/built-for/engineering) [Product & Design](https://www.cyndra.ai/built-for/product-design) [IT & Security](https://www.cyndra.ai/built-for/it-security) [Finance & Ops](https://www.cyndra.ai/built-for/finance-operations) [All use cases](https://www.cyndra.ai/built-for) Solutions [All industries](https://www.cyndra.ai/industries) [Professional Services](https://www.cyndra.ai/industries/professional-services) [Financial Services](https://www.cyndra.ai/industries/financial-services) [Private Equity](https://www.cyndra.ai/industries/private-equity) [Real Estate](https://www.cyndra.ai/industries/real-estate) [All departments](https://www.cyndra.ai/departments) [Solutions matrix](https://www.cyndra.ai/solutions) Resources [Blog](https://www.cyndra.ai/blog) [Manual](https://www.cyndra.ai/manual) [Cookbook](https://www.cyndra.ai/cookbook) [Glossary](https://www.cyndra.ai/glossary) [Compare](https://www.cyndra.ai/compare) [Integrations](https://www.cyndra.ai/integrations) [Trust Center](https://www.cyndra.ai/security) Company [About](https://www.cyndra.ai/about) [Careers](https://www.cyndra.ai/careers) [Services](https://www.cyndra.ai/services) [Case Studies](https://www.cyndra.ai/case-studies) [Contact](https://www.cyndra.ai/contact) Account [Pricing](https://www.cyndra.ai/pricing) [Log in](https://app.cyndra.ai/sign-in) [Book a demo](https://www.cyndra.ai/platform/contact) [Start Free](https://app.cyndra.ai/sign-up) Customer Support # Customer Sentiment Monitor Track customer sentiment across support channels and get alerted when satisfaction drops or frustration spikes. [Try this agent free](https://app.cyndra.ai/sign-up) Customer Support What the agent does - Analyzes tone and language in ticket threads - Flags conversations with negative or escalating sentiment - Sends a daily digest of at-risk accounts to your team channel Real-world example A B2B platform caught a churning enterprise account early. The agent detected increasingly frustrated language across three tickets from the same company and alerted the CSM, who intervened with a 1:1 call. How Cyndra makes this happen - You connect your tools: CRMs, messaging apps, databases, via our 1,000+ integrations in one click. - You configure the agent's trigger, task, and approval mode (supervised, semi-autonomous, or autonomous). - The agent runs in its own isolated environment and takes action across your connected tools. - Every action is logged and auditable. You can pause, adjust, or hand back control at any time. Frequently asked questions How does the sentiment analysis work? The agent reads every incoming and outgoing message in your support threads and scores sentiment on a scale from very positive to very negative. It tracks trends per customer over time, a single frustrated message is different from five in a row. Can it track sentiment across multiple channels at once? Yes. The agent can monitor tickets, live chat, and email simultaneously, giving you a unified sentiment view per account rather than siloed data per channel. What triggers an alert? You configure thresholds, for example, alert the CSM when an enterprise account drops below a sentiment score of 3 out of 5 for two consecutive interactions. The daily digest summarises all accounts that are trending negatively. Related use cases [Customer Support Support Ticket Triage Incoming tickets are automatically categorized, prioritized, and routed, with draft responses ready for your team.](https://www.cyndra.ai/platform/use-cases/support-ticket-triage) [Sales & CRM Automated Lead Follow-Up Your agent watches your CRM pipeline and drafts timely, personalized follow-up emails so no lead goes cold.](https://www.cyndra.ai/platform/use-cases/automated-lead-follow-up) [Sales & CRM Deal Stage Alerts Get notified the moment a deal moves stages, stalls, or hits a risk threshold, without checking your CRM constantly.](https://www.cyndra.ai/platform/use-cases/deal-stage-alerts) ## Ready to automate customer sentiment monitor? Set up your first Cyndra agent in minutes. No code required. [Get started free](https://app.cyndra.ai/sign-up) **Cyndra** Enterprise AI agents, deployed and operated with you. One platform and one accountable team, from discovery to daily operation. 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