AI for Gorgias · Support
AI employees that actually work inside Gorgias.
Gorgias centralizes ecommerce support, but the queue is relentless: where-is-my-order, returns, product questions, all needing order context and a fast reply. Cyndra AI employees triage the queue, draft replies with real Shopify context, and handle the repetitive tier so agents work the cases that need judgment.
Built for: Ecommerce support teams running on Gorgias
Can I get an AI agent that works in Gorgias?
Yes. Cyndra deploys AI employees that work inside Gorgias, connecting via the Gorgias API to triage tickets, draft replies with Shopify order context, handle routine returns and WISRM, and report trends. They live in Slack and Teams, ship replies under your approval, and audit-log every action. Gorgias is one of 1,000+ integrations.
Why this matters
Gorgias is the system of record. Cyndra is the worker.
Ecommerce support volume spikes with every sale and season, and most tickets are the same handful of questions tied to an order the agent has to look up. The repetitive tier drowns the genuinely urgent cases. Taking that tier off the plate lets agents handle escalations and high-value conversations instead of pasting tracking numbers.
What Cyndra does in Gorgias
5 workflows your team is probably doing by hand right now.
- 01
Triage and tag the ticket queue
The AI employee categorizes incoming tickets by topic and urgency, flags VIPs and high-value orders, and surfaces the ones that need an immediate human. The queue stops being an undifferentiated wall of messages.
- 02
Draft replies with full order context
For routine tickets the AI employee drafts a reply that pulls the customer's Shopify order, shipping status, and history, so the answer is right the first time. The draft ships on a one-click approval, or auto-sends in Semi-autonomous mode for the safest categories.
- 03
Handle where-is-my-order and returns
WISRM and routine return requests get resolved or drafted automatically using the live order and tracking data, with edge cases escalated to a human. The highest-volume, lowest-judgment work stops eating agent hours.
- 04
Overnight and weekend coverage
While the team is offline the AI employee resolves or drafts the safe ones, queues the rest, and posts a morning handoff: what got handled, what's waiting, what's at risk. Customers get answers overnight, not on Monday.
- 05
Weekly trend and product-feedback digest
The AI employee compiles ticket trends, recurring product issues, and refund drivers, and posts a weekly digest to support and product with links back to the tickets. The team spots a defective SKU or a broken checkout flow from support data before it shows up in returns.
How we connect
Direct Gorgias integration, no middleware, no lock-in.
Cyndra connects to Gorgias through OAuth with scopes set per AI employee, for example tickets, customers, and the integration data a role needs, plus read access to Shopify order data. Credentials live server-side, never in the model context. Sending public replies can be gated behind human approval by default, and every action is written to an audit log.
Sample deployment
What a real Gorgias engagement looks like.
A 15-person ecommerce support team deployed Cyndra inside Gorgias over two weeks to cut first-response time and clear the repetitive tier. Week 1: OAuth, queue triage, and reply drafting with Shopify context for the top two ticket types. Week 2: WISRM and returns handling plus the trend digest. After 60 days, first response on routine tickets fell from hours to minutes, and agents recovered significant time previously spent on order-status lookups.
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FAQ
Gorgias + Cyndra, answered.
Does Cyndra replace Gorgias?
No. Gorgias stays your helpdesk. Cyndra is the AI employee that triages tickets, drafts replies with order context, handles WISRM and returns, and reports trends. Every action is written back to Gorgias.
How is this different from Gorgias's built-in automation?
Gorgias automates macros and rules inside its UI. Cyndra AI employees are role-specific agents that work across Slack and Teams, take multi-step actions inside Gorgias and Shopify, and own slices of the queue under human approval. Think of Gorgias automations as rules; think of Cyndra as a teammate working the queue.
Can replies require approval before they go out?
Yes, and by default they do. Each AI employee runs in Supervised, Semi-autonomous, or Autonomous mode. Most teams start Supervised and relax only the safest categories, like order-status replies.
Does it see our Shopify order data?
Only what the workflow needs, scoped via OAuth. The AI employee reads the order, tracking, and customer context required to answer a ticket, and nothing broader. You can revoke any scope at any time.
How does Cyndra handle customer data?
Every AI employee runs with scoped OAuth and reads only what its role requires. Credentials live server-side, never in the model context, and nothing is used to train shared models without your explicit opt-in. Every action is audit-logged.
Work with us
Put AI employees to work inside
Gorgias.
A free 30-minute call to scope your Gorgias deployment. We map the highest-ROI workflows and give you a custom quote.