Terms of Service

1. Acceptance of Terms

Welcome to Cyndra, an AI agent platform provided by Cyndra (“Cyndra,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Cyndra dashboard, AI agents, APIs, integrations, and related services (collectively, the “Service”). By creating an account, clicking “I agree,” or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

You represent that you are at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally capable of entering into a binding agreement. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Description of the Service

Cyndra deploys AI agents that connect to your communication channels and business tools and execute workflows on your behalf using large language models. Key aspects of the Service include:

• Channel Integrations: Cyndra agents can be deployed to Slack, Telegram, Discord, WhatsApp, email, and other supported channels via each platform’s authentication and messaging APIs.
• AI-Powered Assistance: The Service routes your prompts and conversation context to third-party AI providers (such as OpenAI, Anthropic, and others routed through OpenRouter) for inference. Agents can draft messages, summarize conversations, search information, and take actions through connected business tools.
• Third-Party Tool Integrations: Cyndra can connect to additional business tools through OAuth or API keys (CRMs, calendars, productivity suites, and others), often via integration providers such as Composio. Each connection is governed by the respective platform’s own terms.
• Autonomous Operations: Agents may run continuously, respond to messages, and execute approved actions across connected tools. Depending on your configuration, some actions may execute without per-action human review.

3. Account Registration and Security

To use Cyndra, you must register an account and connect one or more channels and tools. You agree to:

• Workspace Authorization: You represent that you have authority to install apps and grant Cyndra the permissions it requests in each connected workspace.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials, API keys, OAuth tokens, and integration credentials.
• Authorized Use: Only authorized members of your organization may interact with your agents for business purposes. You are responsible for your team’s compliance with these Terms.
• Reporting Issues: Notify us immediately at hello@cyndra.ai if you suspect unauthorized access or any other security breach.

4. Subscriptions, Credits, and Billing

The Service is offered on a paid subscription basis with monthly credit packages. Each paid plan includes one (1) AI agent; additional agents are billed as separate add-on subscriptions at the rate stated at checkout. By subscribing, you authorize us and our payment processor (currently Stripe) to charge your selected payment method on a recurring basis.

• Auto-Renewal: Subscriptions automatically renew at the end of each billing period until cancelled.
• Upgrades and Downgrades: Plan upgrades take effect immediately with prorated charges. Downgrades take effect at the start of the next renewal period.
• Credits: Credits included with a subscription are consumed during the billing period and do not roll over unless expressly stated. Credit top-ups are non-refundable once consumed.
• Price Changes: We may change pricing on at least 30 days’ notice; changes take effect at your next renewal.
• Taxes: All fees are exclusive of applicable taxes, which are your responsibility unless we are required by law to collect them.
• Failed Payment: Failed payments may result in suspension or termination of your account.
• Cancellation: You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period.
• Refunds: Fees are non-refundable except where required by applicable law or expressly granted by us at our sole discretion.
• White-Label Customers: Customers using Cyndra through a white-label partner are billed by that partner under separate agreements; Cyndra is not the merchant of record for those arrangements.

5. Acceptable Use Policy

By using Cyndra, you agree that you will NOT use the Service to:

• Illegal Activities: Engage in any unlawful, illegal, or fraudulent activity.
• Infringement: Infringe or misappropriate the intellectual property, privacy, publicity, or other legal rights of any person or entity.
• Export Controls: Violate applicable export, sanctions, or trade laws, or use the Service by or for any restricted person.
• Platform Policy Violations: Violate the terms of service of Slack, Telegram, WhatsApp, Discord, or any other connected platform, including their anti-spam and community rules.
• Unauthorized Access: Attempt to gain unauthorized access to any system, account, or data.
• Harmful Content: Create or distribute content that is illegal, defamatory, hateful, harassing, sexually explicit involving minors, or that incites violence.
• Phishing or Malware: Distribute phishing content, malware, harmful code, or deceptive impersonations.
• Service Interference: Reverse-engineer, decompile, scrape, or interfere with the Service, exceed documented rate limits, or attempt denial-of-service activity.
• Spam: Send unsolicited messages or abuse any connected system.
• Circumvention: Bypass or circumvent usage limits, approval mechanisms, or security features.
• Competing Services: Use the Service to develop a competing AI agent platform, model, or LLM application.
• High-Risk Use Cases: Use Output (defined below) for high-risk decisions — including medical, legal, financial, employment, insurance, credit, immigration, housing, or safety-critical decisions — without independent human review by a qualified person. The Service is not designed for, and you must not use it in, applications where errors could cause death, personal injury, or significant property or environmental damage.

Violation of this policy may result in immediate suspension or termination and may expose you to legal liability. We may investigate suspected violations, suspend or terminate access, and cooperate with law enforcement or regulators where appropriate.

6. Data Handling and Privacy

Your privacy is important to us. By using the Service, you acknowledge and agree that Cyndra will collect, use, and process your data as described in our Privacy Policy (which is incorporated herein by reference). Key points include:

• Channel and Integration Data: When you connect a channel or business tool, we access the messages, conversation history, and platform data necessary to provide the Service.
• AI Processing: Customer Data — including prompts, conversation context, and tool results — is transmitted to third-party AI model providers (such as OpenAI and Anthropic) for inference. Where the provider supports it, we configure inference requests to disable training on inputs. We do not use Customer Data to train our own foundation models.
• EU/UK Customers: Our handling of personal data for European customers is further described in our GDPR statement. Business customers may request a Data Processing Addendum by contacting hello@cyndra.ai.
• Data Removal: You may request deletion of your data at any time by contacting us at hello@cyndra.ai. Cancelling your subscription, revoking access, or disconnecting integrations stops new data collection from those sources but does not by itself delete previously stored data. We delete previously stored data in accordance with our Privacy Policy and retention timelines.

7. Intellectual Property Rights

All content, software, models, and materials comprising the Service are the property of Cyndra or our licensors and are protected by intellectual property laws.

• License to You: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.
• Restrictions: You will not copy, modify, distribute, or create derivative works based on the Service. You will not reverse-engineer or decompile any technology associated with the Service.
• Your Content: You retain ownership of Customer Data and content you submit. You grant Cyndra a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Customer Data solely as necessary to operate, maintain, and improve the Service.
• AI-Generated Output: Output generated by Cyndra agents is provided as work product for your use, to the extent ownership is permitted by applicable law and by the underlying model providers’ terms.
• Feedback: If you provide feedback or suggestions about the Service, we may use that feedback freely without obligation to you.
• Trademarks: “Cyndra,” the Cyndra logo, and related marks are trademarks of Cyndra. You may not use them without our prior written permission.

8. AI Content and Disclaimers

The Service uses AI to generate content, summaries, and recommendations. It is important to understand:

• AI-Generated Content May Be Imperfect: AI is not infallible. Output may be inaccurate, incomplete, outdated, biased, or in some cases entirely fabricated, even when presented with apparent confidence. You are responsible for reviewing and verifying Output before acting on it or relying on it for business decisions.
• No Professional Advice: Output does not constitute legal, medical, financial, tax, accounting, or other professional advice. Always use your professional judgment and consult qualified professionals when appropriate.
• User Responsibility: You are ultimately responsible for all business decisions and actions taken based on Output.
• No Guaranteed Human Review: Agents and any pre-authorized workflows you configure may execute without real-time human review.
• Platform Compliance: You are responsible for ensuring that any actions executed through Cyndra comply with the policies of connected platforms and applicable laws.

9. Termination

By You: You may stop using the Service at any time by cancelling your subscription through the dashboard and disconnecting integrations. You may also contact hello@cyndra.ai to request deletion of your data.

By Us: Cyndra reserves the right to suspend or terminate your access at any time, with or without notice, if we believe that: (a) you have violated these Terms; (b) your payment has failed or been reversed; (c) you pose a security, legal, or reputational risk to us, our other customers, or any connected platform; or (d) we are required to do so by law or by a service we depend on. We may also limit or disable specific features or integrations where reasonably necessary.

Effects of Termination: Upon termination, your right to access or use the Service ends, and we may delete your data after a reasonable retention period consistent with our Privacy Policy. Sections that by their nature should survive termination — including intellectual property, confidentiality, payment obligations accrued before termination, disclaimers, limitations of liability, indemnification, and governing law — will survive.

10. Disclaimers of Warranties

Use at Your Own Risk: The Service (including all Output, integrations, and features) is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Cyndra disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

AI Outputs: Cyndra makes no warranty regarding the accuracy, quality, or reliability of any Output. We do not warrant that using the Service will achieve any specific result.

Third-Party Services: We are not responsible for the availability or proper functioning of any third-party service that Cyndra relies on or connects to. Changes to those platforms may affect Service functionality.

Some jurisdictions do not allow certain warranty exclusions. In such jurisdictions, the exclusions in these Terms apply only to the maximum extent permitted by applicable law.

11. Limitation of Liability

To the maximum extent permitted by law, Cyndra and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages whatsoever, including damages for lost profits, lost data, business interruption, or reputational harm arising out of or related to your use of the Service.

In no event will Cyndra’s total cumulative liability for all claims arising from or related to the Service exceed the amount you have paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim (or, if you have not paid us, US$100).

We are specifically not liable for:

• Actions taken by an agent on a connected platform after you or your authorized users provided the necessary authorization.
• Business decisions made based on Output.
• Outages, errors, or policy actions of any third-party service.

Some jurisdictions do not allow exclusion or limitation of certain damages. In such jurisdictions, liability is limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cyndra and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Service.
• Customer Data, Output you cause to be generated, or content you publish or transmit.
• Your configuration of integrations, automations, or approval settings.
• Your violation of these Terms or any applicable law.
• Your violation of any third-party service’s terms of service.
• Your violation of export control or sanctions laws.
• Your infringement of any third party’s intellectual property, privacy, or other rights.

13. Modifications to the Service and Terms

Service Changes: We reserve the right to modify, update, or discontinue the Service (or any part of it) at any time, with or without notice.

Terms Changes: We may revise these Terms from time to time. If we make material changes, we will notify you through reasonable means (such as via email to the address associated with your account or by posting a notice in the dashboard). By continuing to use the Service after updated Terms take effect, you accept the changes.

14. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to the Service will be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. Except for disputes subject to arbitration under Section 15, any disputes will be subject to the exclusive jurisdiction of the state or federal courts located in Delaware.

Users accessing the Service outside the United States are responsible for compliance with local laws. Nothing in these Terms limits non-waivable consumer rights under applicable law.

15. Arbitration and Class Action Waiver

To the maximum extent permitted by applicable law, you and Cyndra agree to resolve disputes arising out of or relating to these Terms or the Service through final and binding arbitration, except that either party may bring an individual action in small claims court and either party may seek injunctive or equitable relief in court for intellectual property misuse, unauthorized access, or confidentiality violations.

Before filing arbitration, either party must provide written notice of the dispute to hello@cyndra.ai and allow at least 30 days for good-faith informal resolution. If unresolved, arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules. Arbitration may proceed remotely, unless the parties agree otherwise.

You and Cyndra agree to bring claims only on an individual basis and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. To the maximum extent permitted by law, each party waives any right to a jury trial for disputes subject to this section.

If any portion of this Section 15 is found unenforceable, the remaining portions will remain in effect to the maximum extent permitted by law.

16. Miscellaneous

• Entire Agreement: These Terms (together with the Privacy Policy) constitute the entire agreement between you and Cyndra regarding the Service.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.
• Assignment: You may not assign these Terms without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, reorganization, or sale.
• No Agency: No joint venture, partnership, employment, or agency relationship exists between you and Cyndra.
• Force Majeure: Neither party is liable for failure to perform (other than payment obligations) caused by circumstances beyond reasonable control.

17. Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us:

Email: hello@cyndra.ai

By using Cyndra, you acknowledge that you have read, understood, and agree to these Terms of Service.