Product & Engineering
Collect bug reports from multiple channels, deduplicate them, and create organized tickets in your issue tracker.
Try this agent freeWhat the agent does
Real-world example
An engineering team was losing bug reports across Slack threads. The agent consolidated 23 reports into 9 unique bugs, created Linear tickets with reproduction steps, and linked related customer conversations.
How Cyndra makes this happen
Frequently asked questions
Which channels does the bug aggregator monitor?
Slack channels, email inboxes, Zendesk/Intercom tickets, and any other text source you connect. You can include or exclude specific channels in your configuration.
How does deduplication work?
The agent uses semantic similarity to group reports that describe the same underlying issue, even if they're worded differently. It links all related reports to a single ticket and updates the ticket's context as new reports come in.
What information goes into the created ticket?
A title, description summarising all related reports, the number of users affected, example reproduction steps extracted from the reports, and an inferred priority based on frequency and user impact.
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