Product & Engineering

Bug Report Aggregator

Collect bug reports from multiple channels, deduplicate them, and create organized tickets in your issue tracker.

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Product & Engineering

What the agent does

  • Monitors Slack, email, and support tickets for bug mentions
  • Deduplicates and groups related reports together
  • Creates Jira or Linear tickets with repro steps and priority

Real-world example

An engineering team was losing bug reports across Slack threads. The agent consolidated 23 reports into 9 unique bugs, created Linear tickets with reproduction steps, and linked related customer conversations.

How Cyndra makes this happen

  • You connect your tools: CRMs, messaging apps, databases, via our 250+ integrations in one click.
  • You configure the agent's trigger, task, and approval mode (supervised, semi-autonomous, or autonomous).
  • The agent runs in its own isolated environment and takes action across your connected tools.
  • Every action is logged and auditable. You can pause, adjust, or hand back control at any time.

Frequently asked questions

Which channels does the bug aggregator monitor?

Slack channels, email inboxes, Zendesk/Intercom tickets, and any other text source you connect. You can include or exclude specific channels in your configuration.

How does deduplication work?

The agent uses semantic similarity to group reports that describe the same underlying issue, even if they're worded differently. It links all related reports to a single ticket and updates the ticket's context as new reports come in.

What information goes into the created ticket?

A title, description summarising all related reports, the number of users affected, example reproduction steps extracted from the reports, and an inferred priority based on frequency and user impact.

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