Operations

Incident Response Coordinator

When a production incident fires, your agent creates a war room, notifies stakeholders, and tracks resolution.

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Operations

What the agent does

  • Listens for PagerDuty or Datadog alerts
  • Creates a dedicated Slack channel with relevant team members
  • Posts status updates and compiles a post-mortem summary

Real-world example

During a 2 AM outage, the agent auto-created a #incident-api-down channel, pulled in the on-call engineer and VP of Eng, and posted real-time status updates. The post-mortem draft was ready by morning.

How Cyndra makes this happen

  • You connect your tools: CRMs, messaging apps, databases, via our 250+ integrations in one click.
  • You configure the agent's trigger, task, and approval mode (supervised, semi-autonomous, or autonomous).
  • The agent runs in its own isolated environment and takes action across your connected tools.
  • Every action is logged and auditable. You can pause, adjust, or hand back control at any time.

Frequently asked questions

What alerting systems does the incident response agent support?

PagerDuty, Datadog, OpsGenie, Prometheus Alertmanager, and any tool that can send a webhook. The agent triggers on the alert and immediately starts coordinating.

How does the agent decide who to add to the incident channel?

You configure on-call rotations and escalation policies during setup. The agent checks who is on call at the time of the incident and adds them, along with any fixed stakeholders (e.g., always add the VP of Engineering).

What does the post-mortem draft include?

A timeline of events, a summary of messages from the incident channel, resolution steps taken, and a placeholder section for root cause analysis, giving the team a head start on the write-up.

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