Customer Support

Support Ticket Triage

Incoming tickets are automatically categorized, prioritized, and routed, with draft responses ready for your team.

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Customer Support

What the agent does

  • Reads incoming Zendesk or Intercom tickets in real time
  • Classifies urgency and assigns to the right team
  • Drafts an initial response based on your knowledge base

Real-world example

A D2C brand's support team was overwhelmed after a product launch. The agent categorized 200+ tickets overnight, drafted responses for common questions, and escalated 12 critical issues to the senior team, cutting resolution time by 60%.

How Cyndra makes this happen

  • You connect your tools: CRMs, messaging apps, databases, via our 250+ integrations in one click.
  • You configure the agent's trigger, task, and approval mode (supervised, semi-autonomous, or autonomous).
  • The agent runs in its own isolated environment and takes action across your connected tools.
  • Every action is logged and auditable. You can pause, adjust, or hand back control at any time.

Frequently asked questions

Which helpdesk platforms does Cyndra integrate with?

Cyndra connects to Zendesk, Intercom, Freshdesk, HelpScout, and dozens more via Composio. The agent can also monitor a shared email inbox if you don't use a dedicated helpdesk.

How does the agent decide on urgency and routing?

You define categorization rules during setup, for example, tickets mentioning 'down', 'outage', or 'can't access' are marked critical and routed to engineering. The agent learns from your existing ticket history to improve accuracy.

Does the draft response go out automatically?

Not unless you enable it. By default the draft is posted to your team for review. You can enable auto-send for specific ticket categories where response quality is consistently high.

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